Superflite Returned Goods Policy
Returned Goods
Returned goods must have been originally purchasd from Superflite and returned to us in new and unopened condition, in their original packaging, and withing 30 days of the invoice date.  Package the return goods in a proper shipping box to protect the integrity of the original package and items. All returned goods require a Return Material Authorization (RMA) be issued in advance of the return.  RMA's can be obtained by contacting a Superflite customer service representative.  Items returned without an RMA will not be processed and will be returned to you at your expense.  You MUST call Superflite before returning anything. All returned goods are subject to a 25% restocking fee. If the parts or products were "Special Order" the return is subject to the manufacturer's willingness to accept the product back.  The return is also subject to any manufacturer's handling charge plus a restocking fee. All Superflite paints and topcoats are mixed as ordered.  If a color other than those offered on the Superflite color chart is ordered and mixed, it cannot be returned, nor will it be refunded.  If there is a discrepancy with the color ordered and received, it must be reported within seven (7) days for a return or refund to even be considered. Color matching is ONLY available with a cross reference code.  Superflite does not offer color matching to a chip.  Color matching is ONLY available in the System VI urethane topcoats.  NO color matching is available in the System I dope topcoats. No restocking fee will be charged on returns resulting from our error. All return freight must be prepaid. If returned goods are lost or damaged in transit to Superflite, you must submit the claim against your carrier.
Warranty
Any warranty covering products by Superflite is that of the manufacturer, Superflite. Manufacturer's items purchased through Superflite may be processed through Superflite. All warranty claims require a Return Material Authorization (RMA) be issued in advance.  RMA's can be obtained by contacting a Superflite customer service representative.  Warranty claims without an RMA will not be processed and will be returned to you at your expense.  Please include the RMA with your return copy of the invoice or packing list.